Support teams, Lumen, and Talk Desk (external vendors) have resolved the phone issue.
Posted May 17, 2023 - 13:28 MDT
Update
Support teams, Lumen, and Talk Desk (external vendors) continue to work on the issue.
Posted May 17, 2023 - 12:09 MDT
Update
Support teams, Lumen, and Talk Desk (external vendors) continue to troubleshoot the issue. While investigating, support teams found it is also affecting inbound calls to toll-free numbers.
Posted May 17, 2023 - 09:44 MDT
Investigating
We are currently investigating an issue with inbound Talk Desk calls affecting all locations. Outbound calls are not affected.